Refund policy

Changing your mind

For most online purchases, tell us you wish to cancel within 14 days after the day you receive your goods. You then have a further 14 days after telling us to send them back. This applies to spare parts as well as vehicles.

Email info@ride-out.co.uk with your order number and the items you want to return. We will provide the appropriate return address and shipping guidance. A returns reference helps us identify your parcel but is not a condition of your legal cancellation rights. Please do not send goods to our registered office without checking the return address.

Checking and packing your item

You may open packaging and inspect an item as you reasonably would in a shop. Keep the packaging where possible and return all supplied accessories. Use the original carton or equally protective packaging for vehicles.

We may deduct an amount reflecting lost value caused by handling beyond what is necessary to establish the item's nature, characteristics and functioning. Riding, damaging or modifying an item, or fitting a part, may reduce its value. We assess this individually and explain any deduction; there is no automatic 25% restocking fee or blanket rejection simply because packaging was opened.

Goods genuinely made to your specifications or personalised may be excluded from change-of-mind cancellation. Ordering a standard part specially from a supplier does not by itself remove your cancellation rights.

Return delivery costs

For a change-of-mind return, you pay the direct return delivery cost. Typical estimates are £4–£8 for small parts, £10–£20 for larger parcels and £80–£150 where a vehicle requires pallet transport. Costs depend on size, courier and destination. Contact us for suitable arrangements before sending a battery or vehicle; carriers have specific battery rules. Keep your proof of posting.

Refunds

For cancellation returns, we refund within 14 days of receiving the goods or evidence you have sent them back, whichever is earlier. Refunds go to the original payment method. When you cancel the whole order, we also refund the standard outbound delivery charge you paid; any extra paid for an upgraded service is not refundable. Payment providers may take additional time to display the refund.

Faulty, damaged or incorrect goods

Contact info@ride-out.co.uk with your order number and a description of the problem. Photos or video can help. Your rights under the Consumer Rights Act 2015 are separate from any warranty.

Goods that are faulty, not as described or unfit for purpose may qualify for rejection and a refund within the first 30 days. After that, you may be entitled to a repair or replacement and, in appropriate circumstances, a price reduction or refund. We cover reasonable return costs where the goods do not meet your statutory rights. Contact us so we can arrange the appropriate service.

Normal wear or damage caused by misuse is not the same as a manufacturing fault. We will explain our assessment rather than automatically treating a fault report as a change-of-mind return.

Warranty and help

See our warranty page for the additional cover offered, including Revvi's separate terms. The end of a warranty does not end your statutory rights.

You can cancel by a clear email or use this optional form: To Ride Out Supply Ltd, company number 17189632. Registered office: Lytchett House, Unit 13, Freeland Park, Wareham Road, Poole, BH16 6FA. Email: info@ride-out.co.uk. I/we give notice of cancellation of the sale of: [items]. Ordered on: [date]. Received on: [date]. Order number: [number]. Name and address: [details]. Date: [date]. Signature (only if sent on paper): [signature].