Warranty
Electric scooters and e-bikes sold by Ride Out, except Revvi products, are covered by a 12-month warranty against manufacturing defects. Revvi products carry a 6-month manufacturer warranty, parts only, as detailed below.
12-month warranty — what's covered (excluding Revvi)
The warranty covers manufacturing defects on all parts of the product, including:
- Motor and controller
- Battery and battery management system
- Display, lights, and wiring
- Frame, folding mechanism, and structural components
12-month warranty — what's not covered (excluding Revvi)
- Tyres and inner tubes — these are consumable items
- Water damage, including damage from heavy rain or immersion beyond the product's IP rating
- Crash damage from accidents, drops, or impact
- Damage caused by misuse, modification, or unauthorised repair
- Cosmetic wear (scratches, decals, grips)
- Wear items (brake pads, bearings, cables)
- Loss or theft
Revvi (kids' electric bikes) — warranty terms
Revvi products carry a 6-month manufacturer warranty from date of purchase, parts only (no labour). Ride Out does not provide an additional warranty for Revvi products. Your statutory rights are unaffected.
Not covered under warranty:
- Normal wear-and-tear parts: bearings, tyres, tubes, chains, sprockets, cables
- Damage from improper assembly, maintenance, or storage
- Use in wet conditions
- Use other than recreation or transportation (no rental, no commercial use)
- Any modification
How Revvi warranty claims work:
- Email info@ride-out.co.uk with photos, order number, and description
- Approved parts are shipped free to UK and Ireland addresses
- For claims made solely under the Revvi manufacturer warranty, the customer arranges and pays return shipping. Where goods do not meet your statutory rights, Ride Out covers reasonable return costs; contact us to arrange this
- Repaired bike is returned at our cost
Revvi does not offer extended warranty. Any extended warranty purchased separately is honoured by the seller of that warranty, not by Revvi.
Spare parts — 90-day warranty
Spare parts come with a 90-day warranty against manufacturing defects unless otherwise stated on the product page.
How to make a claim
Email info@ride-out.co.uk within the applicable warranty period (12 months from delivery for non-Revvi vehicles; 6 months from purchase for Revvi products; 90 days for spare parts unless otherwise stated on the product page) with:
- Your order number
- A clear description of the issue
- Photos or video showing the problem
We aim to respond within one working day. If the claim is approved, we handle the conversation with the supplier on your behalf and arrange one of: repair, replacement, or refund — depending on the issue, the part affected, and what's available.
For approved non-Revvi warranty claims where the product needs to be returned for assessment, return shipping is covered. Revvi manufacturer warranty claims follow the return-shipping arrangements in the Revvi section above. For change-of-mind returns or claims found to be outside warranty, customer pays return shipping (see Refund Policy).
Your statutory rights
This warranty is offered in addition to your statutory rights under the UK Consumer Rights Act 2015. Nothing in this warranty affects those rights, including the right to a refund or replacement for goods that are not as described, not fit for purpose, or not of satisfactory quality.